Sentient AI — Our Conversational Systems Have a New User Interface


Nuance has announced how it will empower more businesses to try out its analytics and conversational platforms. Expanding its Cognitive Innovation Group (CIG) will be the means to improve machine learning and artificial intelligence for the consumer services.

In 2012, The company (CIG) first set up the Nuance’s Nino Platform. It was, later on; they introduced the Nino Coach as a human-aided virtual assistant. Thus, CIG’s recent mission is providing know-how and research to the customers. Here, the natural language transformation for AI and predictive analytics usage is projected to fit into our conversational systems — through AI Research partners and AI Engagement Services.

Thomas Hebner has managed Nuance’ s services group and voice user interface. He will also lead CIG in designing road maps and advanced AI implementations. Further, the undertaking will include an AI Lab to couple research with exploited cases and needs for businesses. Nuance regularly joined forces with a few customers in performance analysis and possibilities.

Hebner believes that Nuance’s voice technology has boomed in the market demand. CIG’s AI Engagement Services will cater to assist the Nuance’s research team to bring forth more technology from the laboratory to production. Even so, the customer, USAA helped to produce Nuance’s Nino Platform. However, the CIG leader proposes the growth into AI will mean that companies may have diverse platforms in play.

Furthermore, the natural language improvement through the new user interface is intriguing to other CIG customers, including ING Bank, Dominoes, and Fidelity. Because of the possibility of having multiple platforms, the Cognitive Innovation Group will work with third-party algorithms and cloud platforms to find the best solution.

Nevertheless, customer satisfaction will vastly be improved, especially when an inquiring caller or client is trying to reach the right human. Added to that, automated and prediction conversations would help to lower business costs. CIG aims to fit analytics into conversational systems, which will decrease the call center misrouting.

The group will come up with a model at the end of a training program with various algorithms. However, once they have their best prediction model and present it to their customers, there is another step in making it a success. Yes, the voice is the new user interface, but we will need to organize the data house to make analytics work.

Because the conversational UI is complicated, the Cognitive Innovation Group will need up to eight months to organize the data while working with companies. In the meantime, CIG is working on a fundamental level to ingest and automate conversations by machine learning.

In conclusion, the programming effort is massive, and it will take years to figure out how it can automatically learn the interchange.